end-user support engineer

Описания нет

• Support end users at the location through on-site and remote assistance
• Install and configure computer hardware, systems, printers, and scanners
• Communicate with service providers and network engineers to resolve technical issues
• Maintain meeting rooms and ensure equipment is functional and ready for use
• Ensure SLA compliance and timely responses to submitted tickets
• Handle software installation and troubleshoot related technical problems
• Manage incident tickets from creation through resolution
• Maintain the server room and ensure equipment operates reliably
• Organize and manage IT equipment cabling
• Follow IT-related Work Instructions as part of daily tasks
• Maintain and update hardware inventory records

• At least 4 years of experience in a similar position
• Skill in Network Fundamentals and troubleshooting to identify and resolve connectivity issues
• Proficiency in Windows Endpoint Administration for managing and maintaining workstations
• Solid understanding of IT Service Operations Fundamentals
• Experience with Microsoft Intune Support Essentials for managing devices and endpoints
• Great communication skills and a problem-solving attitude
• Willingness to learn new technologies and respond quickly to new challenges
• Ability to work effectively under pressure
• Ability to follow instructions from the direct leader
• Intermediate English
• Будет плюсом: Experience with macOS and Linux operating systems, experience with Remote Access Tools

• The position requires presence in the Warsaw office 5 days a week