sales, onboarding & account executive in payments

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed.

• Identify and prospect hospitality and retail businesses that could benefit from Kayana's solutions.
• Conduct outbound calls, follow-ups, networking, and other sales activities.
• Qualify leads and understand customer requirements and business needs.
• Support and deliver product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions.
• Maintain and update sales opportunities within the CRM.
• Support the preparation of commercial proposals and customer presentations.
• Follow up with prospective customers throughout the sales process.
• Identify opportunities to introduce additional Kayana products.
• Work towards agreed sales and revenue targets.
• Maintain accurate records of sales activities and customer interactions.
• Support kick-off calls with newly signed customers.
• Understand customer requirements and assist with the onboarding process.
• Assist with customer account configuration within Kayana Web Admin, including menus, items, properties, users, and payment configurations.
• Coordinate with internal teams regarding EPOS and kiosk hardware setup, delivery, and integrations.
• Assist with customer and staff training on Kayana's EPOS, Kiosk, Web Admin, and other solutions.
• Monitor onboarding progress and follow up on outstanding requirements.
• Help identify and resolve initial configuration or implementation issues.
• Escalate technical matters to Support or Engineering when required.
• Maintain clear communication with customers throughout onboarding.
• Capture customer feedback and communicate relevant requirements to the Product team.
• Support the day-to-day relationship with assigned customers.
• Build positive and professional relationships with customers.
• Conduct regular customer follow-ups to understand satisfaction and requirements.
• Identify opportunities for additional products and services.
• Assist with renewal and retention activities.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in sales, business development, customer service, account support, onboarding, or a similar customer-facing role.
• Strong interest in sales and technology.
• Confident and professional communication skills.
• Ability to build positive relationships with customers.
• Comfortable speaking with prospective customers and conducting follow-ups.
• Ability to learn and demonstrate software and technology products.
• Good organisational and time-management skills.
• Ability to manage multiple customer and sales activities.
• Comfortable using CRM systems and maintaining accurate records.
• Proactive attitude and willingness to take ownership of assigned tasks.
• Ability to work independently in a remote environment while collaborating with the wider Kayana team.
• Будет плюсом: Experience in hospitality, retail, EPOS, payments, SaaS, or technology would be an advantage; Previous experience working with restaurants, cafés, hospitality businesses, or retail companies; Experience in SaaS, EPOS, payments, hospitality technology, or retail technology; Experience with customer onboarding or software implementation; Experience conducting product demonstrations or customer training; Existing knowledge of the Portuguese hospitality and retail market; Experience working with international customers or technology companies; Experience working remotely with international teams

• The opportunity to work with innovative technology that is reshaping the ordering and payments industry.
• The opportunity to gain experience across sales, customer onboarding, technology, and account support.
• A fully remote working environment.
• The opportunity to work with international customers and teams.
• Exposure to EPOS, kiosks, online ordering, payments, and AI-powered technology.
• The opportunity to develop your career within an ambitious, fast-moving, AI-centric technology company.
• A collaborative, high-performance environment where initiative and ownership are encouraged.
• Fully remote freelance/contractor position.
• The working hours for this role are 9:00 AM to 6:00 PM Portugal time, Monday to Friday.
• Starting salary 1250 euros plus commission.