sales manager in luxury hospitality

Rosewood London is a luxury hotel positioned as one of London’s market leaders, offering accommodation, spa, concierge and transportation services, and food and beverage outlets.

• Drive business and manage relationships, saturation, and penetration across a portfolio of accounts;
• Develop and design creative ideas, applications, and relationships to drive business;
• Penetrate allocated market segments through activities aligned with the overall sales strategy;
• Maintain relevant client database information and build strong stakeholder relationships in line with Rosewood’s Relationship Hospitality philosophy;
• Maximise hotel revenues across areas such as Spa, Concierge/transportation, and F&B outlets;
• Analyse, qualify, negotiate, and prepare proposals, contracts, and addendums according to hotel availability;
• Acquire, retain, and develop group and corporate transient business;
• Understand the competitive set and retrieve market intelligence;
• Secure contracts and first deposits for converted groups;
• Complete accurate handovers to the Group Services team;
• Maintain accurate records in Salesforce/Delphi, including profiles, business-trip follow-ups, events, booking activities, contacts, and revenue.

• Experience at managerial level in a high-pressure and dynamic environment;
• Thorough understanding of managing stakeholders and their expectations;
• Good working knowledge of Sales Force and Microsoft Office;
• Exceptional attention to detail, integrity, and discretion;
• Clear written and spoken English communication across multiple channels;
• Nice to have: Prior Sales, Event Sales, or Services experience at a luxury hotel.

• Competitive holiday allowance increasing with length of service;
• Company pension scheme and life assurance;
• Private medical scheme;
• 12 Complimentary room nights and worldwide F&B discount;
• Career development opportunities;
• Exclusive associate discounts with external partners;
• Reward and recognition scheme;
• Free meals on duty;
• Season ticket loan.