russian-speaking relationship manager in CFD/FX brokerage

Exinity provides online trading and leveraged trading services to retail clients, giving them access to equity, commodity, and FX markets. Its brands include FXTM and Nemo.

• Manage qualified leads from Marketing and Partnerships, contact them within agreed service levels, and guide prospective clients through onboarding and initial funding
• Address routine objections and conversion blockers, coordinating with relevant teams when additional support is needed
• Meet individual activation, funding, and conversion targets while maintaining a client-first approach
• Build trusted relationships with assigned clients through regular, personalised engagement across approved voice, social, and digital channels
• Understand clients’ trading needs and objectives, inform them about relevant product or service developments, and provide relationship support
• Identify inactive or at-risk clients and support retention or reactivation activity
• Gather client feedback, needs, and concerns, and coordinate timely resolution of issues or complaints
• Meet individual KPIs for revenue, deposits, conversion, activity, and other agreed commercial measures
• Grow client value through product education, account engagement, and value-based upselling or cross-selling within approved commercial parameters
• Explain promotions, account benefits, and commercial offerings, escalating requests or exceptions outside delegated authority
• Use CRM data, reports, action items, and business insights to prioritise activity and improve portfolio outcomes
• Maintain knowledge of FX/CFD products, trading terminology, account types, the company’s offering, and financial markets
• Monitor economic indicators, central-bank decisions, and market events, and explain relevant information to clients within approved regulatory and company frameworks
• Maintain accurate CRM records and provide individual performance updates or reports when required
• Follow compliance, security, conduct, and client-communication requirements, escalating potential risks, customer issues, and commercial exceptions

• 3–4 Years of relevant experience in relationship management, sales, or client-facing commercial roles
• Fluent spoken and written English and Russian
• Ability to manage client relationships, convert opportunities, and meet individual commercial KPIs such as revenue, deposits, activation, or trading activity
• Strong working knowledge of FX/CFD markets, currency pairs, trading concepts, and factors influencing market activity
• Confident use of CRM systems, sales reporting tools, and MS Office; ability to maintain accurate client and performance data
• Ability to interpret client and performance information, identify opportunities, and use data to prioritise relationship activity
• Strong consultative selling and relationship-building skills, with a value-based approach to client growth, retention, and service
• Excellent verbal and written communication skills; ability to explain information clearly and adapt communication across clients and cultures
• Commercial awareness and a target-driven approach, with sound judgement and adherence to regulatory, compliance, and conduct requirements
• Strong problem-solving, prioritisation, and organisational skills; ability to manage multiple client needs in a fast-paced environment
• Proactive, self-motivated, collaborative, and willing to take ownership of outcomes, with a continuous-learning mindset
• Будет плюсом: a university degree or equivalent in Business, Finance, Economics, or a related field; experience covering the relevant language market or client segment within a CFD/FX brokerage; knowledge of MetaTrader or comparable client trading platforms; additional language capability relevant to the company’s client markets

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