Manager, Client Success & Eurozone Operations

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is €71,750 - €117,875 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.


The Manager, Client Success & Eurozone Operations is a hybrid individual contributor role that combines strategic client engagement with support for key Eurozone priorities. Reporting to the Head of Client Services Central Europe and Eurozone Operations, the role supports strategic priorities, transformational initiatives and cross-functional programs, helping to ensure the effective execution of operational and business objectives across the Eurozone and contributing to continued compliance with applicable regulatory requirements.

The position supports the design, coordination, management and delivery of high-profile activities and strategic or transformational initiatives that require collaboration across multiple business functions. A central part of the Eurozone responsibilities is supporting regulatory readiness, coordinating compliance-related activities and helping ensure that relevant requirements, actions and dependencies are understood, tracked and progressed through the appropriate channels. Success in this role requires the ability to build strong partnerships, influence without direct authority and work effectively with stakeholders across Client Services, Product, Technology, Risk, Operations and other European and Global functions.

Alongside these responsibilities, the role serves as a trusted advisor to an assigned portfolio of clients, helping them optimize operational performance, adopt new capabilities and maximize the value of their relationship with Visa.

This role offers broad exposure across European and Global functions, regular interaction with experienced leaders and the opportunity to build capabilities in Client Success, regulatory readiness, strategic execution, transformation and stakeholder management. It is well suited to a high-performing professional who is ready to take ownership within a defined scope and contribute effectively from day one.

Client Success

Eurozone Operations and Strategic Initiatives

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

• Relevant professional background, combined with a Bachelor’s degree or an advanced degree (e.g., Master’s, MBA, JD, MD, or PhD).
• Background in Client Success, Client Services, payments, operations, product, consulting, program management, risk, compliance or a related field.
• Proven ability to coordinate and deliver cross-functional projects, workstreams or business initiatives in a matrix organization.
• Previous work in a regulated environment, including support for regulatory, compliance, governance or operational readiness activities.
• Strong track record of managing client or stakeholder relationships and translating business needs into clear actions and deliverables.
• Strong partnership-building and stakeholder management skills, with the ability to influence without direct authority.
• Sound analytical and problem-solving skills, including the ability to synthesize complex information and develop practical recommendations.
• Excellent written and verbal communication skills, with the confidence to engage stakeholders at different levels and present information clearly.
• Strong planning, organization and execution discipline, with the ability to manage multiple priorities, dependencies and deadlines.
• Ability to work independently within an agreed scope, exercise sound judgment and seek guidance or escalate when appropriate.
• Ability to navigate ambiguity, adapt to changing priorities and maintain attention to detail in a fast-paced environment.
• Knowledge of payments, financial services, fintech, technology or consulting environments.
• Exposure to strategic, transformational, change or operational improvement initiatives.
• Proven ability to collaborate with regional and global stakeholders across multiple functions and geographies.
• Understanding of transaction processing, client operations, operational resilience, regulatory compliance or regulated operating environments.
• Familiarity with regulatory governance, compliance monitoring, risk management or control frameworks.
• Knowledge of project management, change management or process improvement approaches.
• Ability to create and tailor management reports, dashboards, presentations and briefing materials for varied audiences, including senior stakeholders.
• Working knowledge of Excel and PowerPoint; familiarity with tools such as Power BI or Tableau is beneficial.
• Fluent English and German required.