Inside Sales - Renewals Specialist, Security Systems

The PSA (Preventive Service Agreement) Renewals Specialist is responsible for managing and securing renewals of existing service contracts for security systems customers. The role focuses on customer retention, contract renewal growth, maintaining recurring revenue, and ensuring high customer satisfaction through proactive engagement and effective sales practices.

How will you do it

Proactively manage a portfolio of PSA renewal contracts by engaging customers well before contract expiry, understanding their business and security requirements, and presenting tailored renewal solutions that demonstrate the value of continued service coverage. Through consistent follow-up, effective relationship management, and close collaboration with service, operations, and account management teams need to work to maximize renewal retention, recover lapsed agreements, identify upsell opportunities, and achieve recurring revenue targets. Additionally, maintain accurate CRM records, provide reliable forecasts, and ensure a seamless customer experience throughout the renewal lifecycle.

Renewal Management

Customer Engagement

Sales Performance

Pipeline & Forecast Management

Collaboration

What We Look For

Key Comptences

• Bachelor’s degree in business administration, Engineering, or related field.
• 1–2 years of experience in inside sales or customer support, preferably in Security systems solutions.
• Strong communication and negotiation skills.
• Coordination with Customer/ Front line/ Inside sales team.
• Proficiency in CRM tools and MS Office applications.
• Ability to manage multiple priorities and work under pressure.
• Sales and Negotiation
• Customer Relationship Management
• Contract Management
• Pipeline Management
• Forecasting and Reporting
• CRM Systems (Salesforce, Dynamics 365, SAP, etc.)
• Communication and Presentation Skills
• Time Management and Organizational Skills
• Access Control Systems
• CCTV & Video Surveillance
• Security Maintenance & Service Agreements