This is an exciting, early-career operational support hire based in Dubai. As a Junior Customer Support Specialist, you will join a hands-on, high-velocity environment responsible for acting as the primary point of contact for frontline merchant inquiries, resolving foundational support cases, and serving as the operational triage specialist to ensure technical and commercial escalations reach the appropriate internal stakeholders seamlessly. While physically based in Dubai, this role supports an international base of digital merchants across global markets.
You will work shoulder-to-shoulder with senior operations managers and ex-banking executives, receiving world-class mentorship from day one. This role is built for a highly polished, proactive communicator—whether an ambitious recent graduate or early-career professional—who exhibits natural empathy, articulate presence, exceptional problem-solving skills, and a relentless passion for technology and operational excellence.
