Customer success manager in social entertainment

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily, and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

• You are fluent in English
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner, and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic, and never hesitant to show initiative
• You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
• You can provide an outstanding quality service
• Будет плюсом: Japanese, Spanish, Chinese would be considered a benefit

• REMOTE OPPORTUNITY to work full-time
• Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off)
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment
• Vacation 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.