customer success manager in fintech

Spotware develops cTrader and cBridge products for the financial technology and trading industry.

• Build and maintain long-term relationships with corporate clients as their trusted advisor;
• Provide consultative guidance on company products and help clients achieve better business outcomes;
• Resolve client questions, requests, and issues in a timely and professional manner;
• Monitor platform usage, identify adoption gaps, usage barriers, and opportunities to increase client engagement and product value;
• Support clients proactively with recommendations, follow-ups, and best practices;
• Organize and deliver client onboarding sessions, product training, webinars, and educational materials;
• Collect, analyze, and communicate customer feedback, product suggestions, relationship risks, and business opportunities to internal stakeholders;
• Work closely with Sales, Product, Marketing, Support, Technical, Billing, and Development teams to ensure successful client outcomes;
• Identify relationship risks early and coordinate actions to improve client satisfaction and retention;
• Use AI tools to improve client analysis, communication, reporting, meeting preparation, training materials, and overall productivity while validating outputs before use.

• Experience in Customer Success, Account Management, or Client Relationship Management within fintech, trading, or financial technology;
• Strong understanding of customer retention, account growth, client satisfaction, and consultative customer support;
• Ability to analyze customer behavior, platform usage, feedback, and business needs to identify risks and growth opportunities;
• Experience delivering client onboarding, product training, webinars, or educational sessions;
• Excellent relationship-building, communication, problem-solving, and stakeholder management skills;
• Experience working cross-functionally with Product, Sales, Marketing, Support, Technical, and Development teams;
• Comfortable using CRM systems, task management tools, Microsoft Office, and Google Workspace;
• AI-native approach to work, using AI as a daily productivity tool for communication, reporting, analysis, documentation, and content preparation;
• Excellent written and spoken English;
• Bachelor's degree in Business, Marketing, or a related field.

• Private medical insurance;
• Fair remuneration based on experience, skills, and level of responsibility;
• Support with settling into life in Cyprus, including guidance on accommodation, banking, healthcare, and migration matters;
• Greek language classes;
• Partial compensation for sports activities and wellness initiatives;
• Welcome Baby Bonus and Baby Box;
• Birthday voucher;
• Modern office environment with fresh fruit every day, Wednesday lunches or pizza, and Friday snacks.