customer success manager for developer tools

JetBrains develops developer tools that help software developers learn quickly and create software with code. Its Customer Success Engineers support enterprise customers and collaborate with product teams to ensure that JetBrains products meet customer needs.

• Work closely with JetBrains Account Executives;
• Help customers adopt JetBrains products and services to achieve desired business outcomes;
• Assist with whiteboarding, architecture development, and overcoming technical and cultural barriers to adoption;
• Manage technical relationships for a portfolio of accounts;
• Partner with account team members to define and implement account strategies;
• Advocate for customers within JetBrains and represent them to Support, Product Engineering, and other teams;
• Recommend product enhancements based on customer experiences and feedback;
• Help product teams present and evaluate new product ideas with portfolio customers;
• Act as a trusted technical advisor and stay current with technology developments;
• Work with Sales to facilitate account expansions;
• Develop short-term and long-term account plans that meet customer needs.

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles;
• Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field;
• Hands-on knowledge of AI/LLMs in software development;
• Strong verbal and written communication skills in English and the local language of the office;
• Exceptional presentation skills for demonstrating JetBrains products to customers;
• Ability to identify and address technical and business challenges related to software development tooling;
• Ability to explain technical concepts to customers with different technical backgrounds;
• Comfort working in a fast-paced and dynamic environment;
• Experience working in or with large software development teams;
• Collaborative, team-focused mentality and willingness to take initiative;
• Self-direction and resourcefulness;
• Ability to travel approximately 25% of the time;
• Nice to have: A passion for continually improving the customer experience.

• Strong base salary with competitive pay reflecting skills and experience;
• Flexible work location from home or the office;
• Up to 30 days per year working remotely from abroad;
• Extra time off;
• Medical insurance allowance for the employee and family;
• Learning and development opportunities, including conferences, courses, and language classes;
• Relocation support is available;
• Language classes;
• Hot meals or a lunch allowance on workdays;
• Mental health support;
• On-site gym or sports club stipend;
• Internal company events;
• Some benefits may vary depending on location.