fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.
We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of the fastest-growing companies! 🚀
As Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line.
You’ll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.
What to Expect
- Run onboarding calls with new DACH customers and set up their AI assistant together with them
- Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations
- Test and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”
- Help customers connect their phone system and get call forwarding running
- Follow up with customers who signed but aren’t active yet, and get them over the line
- Become a power user of the platform: learn how each feature works and which setup fits which use case
- Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product
- Hand activated customers over to Customer Success with a clean setup and clear notes
- Track your onboardings and activation results in HubSpot
