Customer Success Manager (Academic Libraries)

We are looking for a Customer Success Manager to join our team in Belgrade. In this role, you will support Clarivate's Academic Libraries’ customers across the EMEA region, helping them maximize the value of our solutions while building trusted, long-term customer relationships. This is an exciting opportunity to be part of a growing Customer Success program focused on enhancing customer engagement and delivering a consistent, proactive customer experience.

It would be great if you also have...

What would you be doing in the role?

You will be part of a Customer Success team dedicated to helping Academic Libraries customers maximize the value of Clarivate's solutions. Working closely with customers across EMEA, you will build trusted relationships, drive engagement, and contribute to long-term customer success.You will report directly to Manager, Customer Success.

Hours of Work

This is a permanent, full-time position with core engagement hours aligned to the CET time zone.

This is a hybrid position; you will be expected to work from our Belgrade office 3

days every other week.

Please note that only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.