customer success manager

Haut.AI is a VC-backed pioneer in AI-powered skincare solutions that provides innovative SaaS products to automate the collection of high-quality skin data. The company helps skincare brands provide skin analysis and build interactive product and treatment recommendations for e-commerce platforms.

• Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact;
• Proactively engage with customers to understand their goals, needs, and challenges, and align products to meet those requirements;
• Onboard new customers, ensuring a smooth and efficient implementation process;
• Monitor customer satisfaction and address any concerns or issues;
• Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements;
• Provide ongoing training and support to customers to maximize product utilization;
• Stay updated on industry trends and best Customer Success practices;

• 4+ Years of experience in Customer Success or Account management role in a software or SaaS business;
• Good knowledge of eCommerce and popular platforms;
• Strong communication and interpersonal skills, with the ability to build rapport and trust;
• Proven track record of managing a portfolio of accounts and driving customer satisfaction;
• Excellent problem-solving skills and the ability to navigate challenging situations;
• Understanding of SaaS business models and AI technologies;
• English language proficiency;
• Nice to have: experience in automating the collection and monitoring of customer health scores, proficiency in integrating CRM systems with existing company infrastructure, knowledge of additional languages.

• No conditions specified