Commercial account executive in CX software

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building AI solutions rooted in the belief that behind every interaction is an opportunity to make a human connection. We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey.

• Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
• Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
• Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

• BA/BS degree or equivalent experience required.
• Proven track record in B2B SaaS SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
• Strong presentation, negotiation, and deal closing skills. self -starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.
• A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Willingness to travel to customer locations as needed to build strong in person relationships.
• Будет плюсом: Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker); Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space

• Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.