Client success manager in B2B marketing

Red Panda Works builds complete commercial engines for B2B companies in IT, SaaS, consultancy and business services. Companies with long sales cycles, where a deal is often in progress for months. Every client has a Client Director who sets the strategy and is ultimately responsible for the result. You make sure that plan is executed. As a Medior Client Success Manager, you own the operations for your clients: planning, cadence, dependencies and directing specialists are your responsibility. You do a lot yourself with AI and our own skills. You work independently, with a Client Director as a strategic sparring partner. You can progress to Senior CSM or Client Director.

• You take full project ownership for your clients: planning in Teamleader, cadence, dependencies and task allocation.
• You lead the weekly meetings independently and guide them towards decisions and next steps. You are the point of contact for the client in the day-to-day collaboration.
• You decide what you create yourself with AI and skills and what goes to a specialist or freelancer.
• If a specialist's work is below standard, you provide feedback and make sure it is acted on.
• For sessions and onboardings led by the Client Director, you do the preparation, record the agreements and follow up on them.
• If work is piling up, input is late or the client asks for extras, you raise it in the weekly meeting and bring it to the Client Director with the facts and the impact on hours.
• If you see the pipeline grind to a halt, an evaluation get cancelled or leads left unattended by sales, you come up with a concrete proposal.
• You develop commercial signals into a proposal with supporting evidence and expected revenue, so the Client Director can take it forward. You follow up on what happens with it.
• You provide complete input for reports and quarterly reviews and flag deviations.
• You use AI and skills throughout your operations. If you see manual work that can be automated, you raise it.

• At least 3 years of experience as a project manager, client success manager or in a comparable role, preferably in B2B marketing.
• You are an organiser with a clear overview. You manage multiple clients and internal tasks at the same time and know what takes priority.
• You write briefs so that a specialist can get started without asking questions.
• You are willing to speak up. You give feedback on quality even when it feels difficult.
• You are clear with clients about what is achievable and when.
• You are AI-first and tech-savvy. You use AI to speed things up and remain the final editor of what it produces.
• You manage scope without damaging the relationship, and you know what extra work does to the schedule and margin.
• When things get busy, you stay calm and first work on what matters most to the client.
• Your clients are satisfied with how things are going, with an NPS of 8.5 or higher.
• Fluent Dutch and good English.
• Будет плюсом: Previously worked at a (marketing) agency; Experience with Teamleader, Notion or a comparable project tool; Ambition to progress to a strategic role

• Salary between €3,385 and €4,244 gross per month (full-time), excluding 8% holiday allowance.
• 32 to 40 hours per week.
• Hybrid working: at least 3 days per week at the office in Amsterdam; you can work from home the rest of the time.
• 29 vacation days.
• Autonomy over the operations for your clients, with a Client Director as a strategic sparring partner.
• Career path to Senior CSM, or towards Client Director if you want to move into strategy.
• Pension in your own Brand New Day account. We contribute €40 per month in your first year, €80 in your second and €120 from your third year (based on full-time hours).
• Annual training budget, a personal Learning & Development coach and a happiness coach.
• Full travel expense reimbursement.
• Company MacBook (which you can also use privately) and €40 per month in flexible benefits budget.
• Monthly reiki or chair massages, team trips, drinks and red panda energy to make you happy.