business development manager in cloud services

SoftwareOne is a global provider of software and cloud solutions. It helps organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

• Build and maintain strategic relationships with key clients as a trusted advisor;
• Manage governance processes and escalations while driving customer satisfaction, retention, and business growth;
• Lead the selection, contracting, and performance management of vendors and technology partners;
• Ensure cost efficiency, SLA compliance, high-quality delivery, and adherence to security standards;
• Own the successful delivery of services and projects;
• Oversee resource planning, execution, service quality, operational performance, profitability, and continuous process improvement;
• Manage and develop delivery and technical teams;
• Ensure effective resource utilization, strong performance, operational readiness, risk mitigation, and business continuity;
• Contribute to technology strategy and roadmap planning;
• Manage budgets, monitor financial performance and margins, and provide leadership with insights on results, risks, and growth opportunities.

• Experience in IT channel sales and selling cloud or managed services with Azure and/or AWS;
• Strong understanding of managed services, including SLAs, commercial models, and service delivery processes;
• Proven ability to win new business, grow accounts, and drive revenue in a cloud services environment;
• Excellent client, stakeholder, and partner management skills;
• Experience building trusted relationships;
• Experience working with system integrators, MSPs, vendors, and technology partners;
• Strong background in service delivery, operations, and team leadership within IT services;
• Experience in budget management, profitability, and business growth strategies;
• Fluent or professional English and Serbian, written and verbal.

• Valid visa for Serbia is required;
• A mentor supports the successful start;
• President’s Club recognition is awarded by leadership and peers;
• Training and development opportunities are available;
• Internal structures and feedback culture support professional growth.