Business development manager in CCaaS

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally. We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

• Driving sales growth and revenue generation for Gamma's CCaaS portfolio across new and existing customers.
• Developing and executing business development strategies to increase market share and pipeline opportunities.
• Building and maintaining strong relationships with channel partners, strategic customers, and key stakeholders.
• Identifying customer challenges and aligning Gamma's customer experience solutions to deliver business value.
• Supporting the wider sales community with CCaaS expertise, solution positioning, and competitive differentiation.
• Delivering customer presentations, product demonstrations, and commercial proposals.
• Working collaboratively with marketing teams on campaigns, events, webinars, and lead generation initiatives.
• Managing opportunities through the sales cycle, from qualification through to contract signature.
• Maintaining a strong understanding of market trends, competitors, and emerging technologies within the CCaaS and CX space.
• Collaborating with vendor and technology partners to maximise joint opportunities and drive growth.
• Providing accurate pipeline forecasting and reporting through CRM systems.

• Proven experience in a Business Development, Sales Specialist, or Account Management role within the telecommunications, UCaaS, CX, or CCaaS sector.
• Strong knowledge of Contact Centre as a Service platforms and customer experience technologies.
• Demonstrable track record of achieving and exceeding revenue targets.
• Strong consultative sales and relationship management skills.
• Ability to engage and influence stakeholders from operational managers through to C-suite decision makers.
• Commercially astute with excellent negotiation and opportunity management capabilities.
• Excellent presentation, communication, and networking skills.
• Ability to translate technical solutions into compelling business benefits.
• We require all candidates to be eligible to work in the UK and pass a basic DBS check.
• Будет плюсом: Experience selling through indirect channels, partners, or managed service providers would be highly advantageous; Experience with leading CCaaS platforms such as Genesys, Five9, NICE, Talkdesk, Content Guru, Amazon Connect, or similar; Understanding of UCaaS, Microsoft Teams telephony, and wider customer engagement ecosystems; Knowledge of cloud communications and digital transformation programmes

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day