author relations manager for mod creators

Overwolf is a platform for in-game creators and gamers who create or use user-generated content around their favorite games. It helps creators develop gaming experiences and supports more than 100 million gamers every month.

• Own and nurture relationships with mod authors, supporting them and setting them up for success
• Partner with mod authors on strategy, user experience, product improvements, and retention
• Develop a deep understanding of authors’ needs and priorities, and translate their feedback and data into actionable insights
• Collaborate with Research and Development, Marketing, Quality Assurance, Support, Product, and Operations teams to ensure mod authors have the support they need
• Lead author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy
• Monitor relevant modding communities and communicate feedback, emerging issues, and overall sentiment

• At least 1 year of experience in customer success, developer relations, or a related field
• Passion for PC gaming and hands-on experience across multiple genres
• Active participation in online gaming communities
• Native-level written and spoken English
• Daily use of Discord
• Strong understanding of internet culture and online community dynamics
• Flexibility to work outside standard hours when needed to support authors across time zones
• Ability to work independently and collaboratively
• Ability to manage multiple projects and tight deadlines in a fast-paced environment
• Creative, resourceful approach to solving complex issues
• Exceptional analytical skills and ability to turn data into actionable insights
• Keen eye for product design and user experience
• High attention to detail
• Strong interpersonal skills and a friendly, positive, proactive attitude
• Будет плюсом: Knowledge of ARK modding; ability to speak fluent creator, product, data, and internet in one Discord thread

• Локация: Великобритания