Account Manager

SOFTSWISS provides secure iGaming software solutions and platforms that enable operators to manage, optimize, and grow their businesses through state-of-the-art technology and engagement tools.

• Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner;
• Understand each client’s business model, operational processes, goals, and challenges to provide tailored guidance and strategic support;
• Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions;
• Create and execute client development plans and account growth strategies that support long-term partnership success;
• Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team;
• Identify opportunities to expand cooperation and increase the value delivered to clients;
• Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up;
• Forecast, monitor, and report key account performance and project metrics;
• Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders;
• Identify opportunities to improve account management processes and contribute to implementing best practices across the team.

• Proven experience in client relationship management, account management, or a similar client-facing role;
• English B2 or higher;
• Russian C1 or higher;
• Strong communication, negotiation, and stakeholder management skills;
• Excellent collaboration skills with the ability to work effectively across cross-functional teams;
• Solid understanding of the IT industry;
• Ability to understand clients’ business needs and translate them into clear objectives and practical solutions;
• Strong analytical thinking and problem-solving skills;
• Ability to manage multiple priorities while taking ownership of client-related initiatives;
• Nice to have: Experience in Account Management within the iGaming, Gambling, or B2B software industry, familiarity with casino platforms, jackpot products, aggregators, or other iGaming solutions, experience working with international clients and distributed cross-functional teams, understanding of commercial and operational metrics related to client growth and product performance.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons (online);
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.