Account Manager

SOFTSWISS supplies leading iGaming software solutions and is an equal opportunity employer.

• Coordinate communication between the Client and internal teams;
• Act as the Client’s representative within the Casino Platform;
• Assist the Client with technical requests/issues via the helpdesk;
• Perform initial troubleshooting, debugging, and issue iteration;
• Escalate unsolved cases to related teams;
• Prioritise and manage the Client’s requests and issues;
• Consult the Client on their use of our product;
• Act as a stakeholder for client-relevant product requests;
• Iterate on the client’s ideas and problems to tailor our product to their needs;
• Perform proactive monitoring of the Client’s system and its metrics, both technical and business-related.

• Fluency or proficiency in English, at least B2 or higher;
• Fluency or proficiency in Russian, at least C1 or higher;
• Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams;
• Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure;
• Experience with business analysis and product management processes to align technical solutions with customer needs;
• Previous work experience in large-scale software development environments, including customer-facing roles;
• Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA;
• Proficiency in analyzing datasets to extract actionable insights and drive decision-making;
• Experience with GitLab CI/CD pipelines, comprehension of data-driven systems;
• Good command of markup web languages (HTML, CSS);
• Nice to have: Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery, Desire and ability to learn new concepts, tools, and methodologies, Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts, Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons (online);
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.