Account executive for high-value mid-market clients

Would you like to join a leading company in the technology industry? We know you are looking for a change… And that is why Telefónica España offers you the opportunity to join our team. People who are eager to give their all and make a difference, passionate about innovation and cutting-edge technologies. With this opportunity, you can immerse yourself in the exciting world of technology and be part of the change: a more connected, more human world, full of stories that transform lives.

• Be drawn to challenges and carry out personalized, differentiated, in-person sales management and service for customers assigned to your portfolio, in accordance with Telefónica's commercial guidelines and policy. Meet the commercial targets set for that portfolio (based on revenue, new sales, satisfaction with sales service, etc.). Build customer loyalty by replicating good sales practices and coordinating with the other areas that influence customer satisfaction, thereby contributing to Telefónica's results.
• Manage the customer portfolio to achieve commercial targets, including analyzing the customer's situation (services contracted, agreed prices and discounts), identifying needs and business opportunities, and designing a commercial strategy.
• Improve your knowledge of the customer by preparing a power map, and your knowledge of the environment and the actual and potential business situation, in order to set a schedule of visits/contacts to achieve the sales and revenue targets set by management, increase satisfaction, and build customer loyalty.
• Manage and coordinate the preparation of proposals and offers for customers and their presentation within the deadlines agreed with external and internal customers, reviewing the information included and the technical and financial requirements, and proposing discounts that must be authorized by the people or bodies designated for this purpose.
• Provide the necessary information to each area involved in the process (engineering, billing, etc.) through to completion of the process (tender documents, requirements, special conditions, etc.) or validation of the proposal (offers committee, investments, etc.).
• Provide personalized service to customers through regular visits, centralize and unify the customer's point of contact with Telefónica Empresas to address matters in progress, and route different issues to the relevant areas for handling and resolution. Also follow up on these issues until they are resolved to the customer's full satisfaction. Prepare and propose action plans in collaboration with other areas to address areas of customer dissatisfaction.
• Learn about updates and changes to the company's commercial strategies and policies through regular individual or group meetings with managers or the bodies designated for this purpose.

• Будет плюсом: Training in Finance and Marketing will be valued; Knowledge of products and services in the telecommunications environment, as well as IT products and services for businesses, will be valued; Knowledge of the sector and the competition will be valued; Demonstrable experience in sales and customer engineering areas will be valued

• Join innovative and challenging projects.
• Advance your professional development through ongoing training tailored to your needs and motivations.
• We support work-life balance. At Telefónica España, we promote flexibility and lead the way in new ways of working, schedules, working hours, and work-life balance measures: you can enjoy a hybrid working model.
• We offer you a permanent contract and very attractive compensation.
• Life insurance, a pension plan, and private health insurance.
• An invitation to take part in our volunteering program.