Account executive

Dixa is the agentic customer service platform behind more than 1,000 consumer brands. We combine AI with a human touch, so brands can resolve customer questions instantly and still feel personal. Our AI agent, Mim, can resolve most routine enquiries on its own. Every email, chat, call and DM sits in one connected conversation, so no customer ever feels like a ticket number.

• Owning the commercial relationship with prospects across DACH, running discovery, negotiations and executive conversations in German and English
• Leading commercial deal execution from qualified opportunity to close, owning discovery, solution alignment, negotiation and commercial agreement
• Running deep discovery to understand each prospect’s business challenges, decision-making structure and commercial priorities
• Building and presenting compelling business cases that connect Dixa’s value to each prospect’s business outcomes
• Handling complex negotiations independently, adapting your approach to each account’s stakeholders and deal structure
• Generating pipeline alongside your CX Growth Associate, as an active part of the Pod’s outbound motion rather than an observer
• Shaping account planning and territory prioritisation with your Pod, bringing a commercial view on where to focus and how to sequence the approach
• Co-owning the Pod’s pipeline and forecast, keeping CRM data accurate and bringing a clear commercial read to pipeline reviews
• Partnering with your CX Architect on solution scoping and customer handoff, and joining onboarding debriefs to improve future deals
• Sharing what works (deal strategies, negotiation approaches, objection handling) with CX Consultants in other Pods

• You’re fluent in German and English, and confident negotiating and presenting to senior stakeholders in both
• You’ve sold in the DACH market and understand how buying decisions, procurement and stakeholder dynamics work there
• You have experience in a closing sales role in B2B SaaS or tech, with a track record of owning the full sales cycle and consistently hitting revenue targets
• You’re confident leading complex, multi-stakeholder discovery and negotiations, including with VP and C-suite buyers
• You’ve built and presented business cases with quantified ROI and economic impact to senior decision-makers
• You sell through deep discovery and well-reasoned business cases, not feature-led pitches
• You know structured sales methodologies.
• You’re comfortable in a CRM (Salesforce ideally) and disciplined about pipeline hygiene and forecasting
• You’re competitive and resilient, with the drive to perform consistently across longer, more complex sales cycles
• You’re calm and composed in high-stakes moments: tough negotiations, objections and senior conversations
• You’re comfortable using AI to speed up the groundwork, like account research, call prep, follow-ups and CRM updates, so more of your time goes into high-value conversations with buyers
• You’d rather win as a team than as an individual, and you’re happy to share pipeline ownership and roll up your sleeves on outbound
• You’re always sharpening your craft, and you welcome debriefs and peer feedback
• Будет плюсом: MEDDPICC and Command of Message experience is a plus, and we’ll support you through onboarding either way; Familiarity with customer service or contact centre solutions is a bonus

• Competitive base salary + variable compensation and employer pension
• 25 days’ paid annual leave + 5 Dixa Wellbeing days