Account Development Manager for work management software

Wrike provides a work management platform that brings people and work together to simplify collaboration, increase productivity, and help teams focus on meaningful work.

• Understand customer use cases and work processes to guide customers on optimizing their use of Wrike
• Proactively contact customers, help them use Wrike efficiently, and share best practices through email and phone calls; spend about 80% of work time on customer calls
• Help customers unlock more product value and maximize customer lifetime
• Drive product adoption across customer teams
• Drive net retention through upselling and cross-selling

• At least 1 year of experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support
• Fluent English
• Strong verbal and written communication skills, including the ability to present complex ideas clearly and engagingly
• Business acumen to understand customer objectives and pain points
• Passion for teaching and sharing knowledge
• Willingness to learn the technical details of a product thoroughly
• Ability to handle sales interactions, including product demos, price negotiations, pipeline management, and closing deals
• Strong interpersonal skills, including warmth, positivity, empathy, tact, patience, and the ability to handle difficult situations under pressure
• Excellent organization, note-taking, and time management skills
• Prepared to work the evening shift from 16:30 to 01:00
• Будет плюсом: energy, critical thinking, curiosity, problem-solving, motivation to learn and improve, openness to feedback, coachability, teamwork, initiative, ownership, creativity, and innovation

• 28 Calendar days of paid vacation
• Compensation for sick leave, including 5 paid uncertified sick days
• Parental leave: 18 weeks of maternity leave and 4 weeks of paternity leave
• 2 Volunteer days
• Health insurance for employees and dependents
• Life insurance plan
• Utility allowance of 30 EUR/month, subject to taxation
• Fitness plan worth 800 EUR/year
• Full-remote work with on-demand access to co-working spaces
• Evening shift from 16:30 to 01:00 CEST