customer success manager for work management

Wrike provides a work management platform that brings teams and organizations together to collaborate, create, and increase productivity. The platform helps simplify work so people can focus on their most purposeful tasks.

• Build strong customer relationships and act as the Wrike advocate throughout the customer journey
• Partner with customers to establish business goals, timelines, priorities, and success metrics, and execute success plans and EBRs
• Create, execute, and manage engagement and communication strategies to support customer ROI and NET MRR growth
• Provide expert guidance on work management and address customer challenges
• Collaborate regularly with Sales, Professional Services, Support, Product, and other teams, and help build the Customer Success brand across the organization
• Monitor the customer portfolio, work toward targets, use account metrics to identify opportunities, and manage churn avoidance
• Maintain the Customer Success Management platform and use it to document customer-focused actions and communication plans

• Full fluency in English
• At least 5 years of experience in Customer Success Management or a customer-facing role supporting enterprise clients
• Experience working with Marketing, Professional Services, IT, or PMO teams
• Ability to build and maintain relationships with diverse clients, including senior leaders
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Strong interpersonal skills, empathy, patience, and composure in difficult situations
• Willingness to explore product technical details thoroughly
• Будет плюсом: German or French, problem-solving mentality, critical thinking, curiosity, passion for learning and improvement, openness to feedback and coaching, strong team-player attitude, self-starting attitude, strong ownership, willingness to go beyond the job description, creativity, and innovation

• 25 Days of holidays
• Cafeteria benefit with an annual budget of 40,000 CZK
• Meal vouchers worth 4000 CZK monthly
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• Life insurance plan
• Annual “Lítačka” transportation coupon reimbursement