Talent acquisition operations generalist in tech

As a TA Operations Generalist, you will play a pivotal role in driving the day-to-day execution, optimization, and scaling of our global Talent Acquisition infrastructure. Bridging tactical support and program management, you will own core operational workflows, drive tech stack adoption (including AI recruiting tools), ensure data integrity, and lead process improvement initiatives. You will act as a key operational partner to recruiters, hiring managers, and the broader People team.

• Map, evaluate, and optimize end-to-end talent acquisition workflows across global regions to eliminate friction, boost recruiter productivity, and deliver an exceptional candidate experience.
• Serve as a core administrator for our recruitment tech stack (e.g., Greenhouse/Workday, CRM, Gem, sourcing tools, assessment platforms, GoodTime, AI scheduling tools). Lead ongoing maintenance, integrations, user permissions, and user training.
• Maintain high standards of data hygiene across all systems. Partner with the Senior Manager and People Analytics team to build, track, and analyze key recruiting metrics (time-to-fill, pipeline velocity, pass-through rates, agency spend) to inform TA strategy.
• Research, evaluate, and help implement emerging AI-driven hiring technology (e.g., AI sourcing, automated interview scheduling, conversational AI chatbots). Drive enablement and change management for recruiter adoption.
• Support the curation of our centralized knowledge hub for vendor contracts, agency agreements, and job board subscriptions. Track renewal dates, usage metrics, and license allocation.
• Enforce recruiting compliance, data privacy (GDPR, CCPA), and internal governance guidelines across all regions. Ensure audit readiness and consistent adherence to hiring standards.
• Design and maintain comprehensive documentation, SOPs, and training guides in the central TA knowledge base. Deliver onboarding and continuous enablement training to recruiters and hiring managers on tools and process changes.
• Lead mid-sized operational projects and sprint initiatives (e.g., interviewer training program rollouts, job board optimization, candidate survey analysis) with minimal supervision.

• 3–5 years of progressive experience in Talent Acquisition Operations, Recruiting Operations, or People Operations within a fast-paced Tech, AI, AdTech, or MarTech environment.
• Hands-on experience administering ATS platforms (e.g., Greenhouse, Lever, Workday) and recruitment CRMs or sourcing platforms (e.g., Gem, LinkedIn Recruiter).
• Curiosity and practical experience with AI tools in recruitment (e.g., AI scheduling, sourcing tools, automated communications).
• Proficient in data hygiene, Excel/Google Sheets, and reporting tools (e.g., Looker, Tableau, or native ATS analytics) to convert raw data into actionable insights.
• Proven ability to manage multi-faceted projects independently, prioritize workload, and adapt to changing business needs.
• Excellent written and verbal communication skills; comfortable presenting SOPs and training to TA, HR, and hiring managers.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®