Human Resources - Operational Risk Team Lead

We’re seeking someone to join our team as an Operational Risk Team Lead in the Human Resources Business, Risk and Vendor Management team. This role would lead the team which serves as a centralized function supporting Human Resources risk management globally by ensuring adherence to departmental and Firm standards. The primary role is to undertake a range of responsibilities as part of the delivery of sound and effective operational risk management for the division. This is achieved by partnering with HR functional SMEs, global HR risk counterparts, Infrastructure Groups and Control Functions.

The Human Resources Business, Risk and Vendor Management function is responsible for oversight of divisional financial goals, including the management of departmental budgets and expenses; monitoring and assessing potential risks related to the effectiveness of HR policies, processes, and procedures, as well as risk mitigation recommendations; and governance of HR vendor relationships inclusive of proper due diligence, contracting and monitoring of service levels.

• Build and maintain relationships with stakeholders across HR functional teams globally
• Support regional HR Risk Officer leads in the management of the Operational Risk Incident (ORI) life cycle from event intake to resolution
• Manage the team that carries out, and briefs HR Risk Officer leads on the outcomes of, root cause analysis reviews into ORIs, identifying thematic issues and appropriate process and control enhancements in mitigation
• Monitor open ORIs and associated action items, engage with HR action owners to expedite closure, escalating where appropriate
• Review records of ORIs in Firm systems as required by Firm policy, managing stakeholder queries where needed
• Identify process issues through day-to-day work and/or audits and engage appropriate stakeholders to determine resolution
• Automate process and leverage AI tools to increase efficiency and effectiveness of team processes, while ensuring accuracy, consistency and reliability of such processes and outputs
• Support regional HR Information Security Officer leads in the management of data leakage incidents and with other information security related activities, advising HR colleagues in relation to information security best practices and Firm reporting requirements
• Respond to and resolve urgent escalations along with appropriate SMEs and/or stakeholders
• Oversee the production of operational risk reporting and other management information as required
• Maintain records, and monitor the progress of, HR issues and associated action plans captured in Firm systems, engaging with issue and action plan owners to expedite and facilitate closure
• Manage training delinquency, engaging with HR colleagues as appropriate to facilitate completion of outstanding training
• Support Firm risk management programs and compliance with information security programs across the HR division
• Use of AI and automation to improve processing efficiencies

• Bachelor's degree or equivalent
• Proven operational risk management experience
• Proven ability to anticipate and identify risks and determine effective process and control enhancements in mitigation
• Strong analytical and reporting skills
• Strong verbal and written communication skills and the ability to influence stakeholders of varying seniority
• Track record of successfully leading diverse teams to achieve or exceed objectives
• The ability to balance multiple priorities in a fast-changing environment
• Possess a roll up your sleeves can do mindset
• Previous exposure and knowledge around Human Resources, Compliance, Information/Cyber Security Risk, and Risk & Regulatory Frameworks is highly advantageous
• Fluent English

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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