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As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.
- Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
- Translate business requirements into standardized, scalable and implementable process and service designs
- Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
- Lead the design, optimization and harmonization of people processes
- Ensure solutions balance customer experience, governance, compliance and operational feasibility
- Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
- Drive continuous improvement through process optimization and data-driven analysis
Stakeholder Collaboration & Consulting
- Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
- Facilitate cross-functional alignment and solution feasibility across the People systems landscape
- Collaborate with People Services teams to improve service delivery, process efficiency and compliance
- Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
- Act as a trusted advisor for process excellence, service transformation and service improvement initiatives
Standards, Frameworks & Governance
- Develop and maintain solution design methodologies, frameworks, templates and standards
- Ensure alignment with the global People operating model and organizational objectives
- Embed governance, compliance requirements and policies into process and service designs
- Ensure payroll and time management processes align with global standards while meeting local legal requirements
- Promote consistency and standardization across the global People organization
Process Documentation & Product Warehouse Management
- Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
- Maintain and continuously improve the People Product & Process Warehouse
- Ensure process documentation is maintained and remains current, compliant and auditable
- Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes
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- 7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
- Extensive knowledge of global HR processes across the employee lifecycle
- Proven track record in process design, standardization, transformation and continuous improvement initiatives
- Ability to consult on complex and cross-functional requirements
- Ability to balance standardization with (complex) business needs and provide well-founded recommendations
- Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
- Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
- Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage
Product focus on German Payroll & Time is an advantage, such as:
- Strong experience in payroll-related processes
- Payroll transformation initiatives
- Payroll service delivery models
- Time & attendance management processes
- German payroll operations and compliance
- Deep understanding of German payroll regulations, payroll operations and compliance requirements
- Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration
- Hands-on experience with time & attendance and workforce management systems in Germany
