crm manager in social discovery

Social Discovery Group is a group of social discovery companies that addresses loneliness, isolation, and disconnection by developing social entertainment platforms that connect people online across cultures and regions.

• Generate hypotheses based on analytical data, customer journey maps, key business metrics, and lifecycle and loyalty metrics;
• Create business specifications with measured potential business effects;
• Launch experiments using classic CRM channels such as email, app/web push, and SMS, as well as on-product channels including pop-ups, banners, and chats;
• Analyze the results of conducted experiments;
• Take ownership of a valuable CRM initiative, such as increasing retention of high ARPPU clients or preventing churn;
• Interact proactively with key stakeholders, product managers, UX teams, development teams, and data analysts;
• Initiate improvements to processes and products, launch new channels, and use unusual mechanics to achieve business goals.

• Experience with CRM/CDP systems, HTML, Google Sheets / Excel, Jira / Confluence, and BI systems;
• Understanding of CRM metrics including OR, CR, CTOR, retention rate, churn rate, and unsub rate;
• Strong knowledge and experience with business metrics including revenue, ARPPU, and LTV;
• Strong command of Russian and English at B2+ level;
• Nice to have: SQL experience.

• Remote opportunity;
• Vacation of 28 calendar days per year;
• 7 Wellness days per year;
• Bonuses up to $5000 for recommending successful applicants;
• 50% Payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits, including up to $1,000 gross per year for eligible employees without corporate medical insurance;
• Equipped workplace and necessary equipment in company offices or co-working locations;
• Reimbursement of workplace costs up to $1000 gross once every 3 years in other locations;
• Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, and massage certificates.