crm manager in heavy-load industries

CoreStar is a technology company supporting partners in heavy-load industries with high-performance solutions. Its expert teams focus on innovation, collaboration, and efficiency across impactful products.

• Build and execute CRM campaigns from brief to launch and analysis;
• Develop customer journeys and automated communication flows and analyze their effectiveness;
• Create personalized and relevant customer communications;
• Perform A/B tests and prove or disprove hypotheses based on the results;
• Set up tasks for other team members and perform quality checks on the results;
• Ensure accurate campaign setup and execution;
• Work with cross-functional teams, including Marketing, Product, Analytics, Design, and software development;
• Own tasks from start to finish.

• 2–4 Years of experience in CRM, lifecycle marketing, retention marketing, or a related role;
• Hands-on experience managing CRM campaigns across email, push notifications, SMS, or other communication channels;
• Experience with CRM platforms and marketing automation tools;
• Familiarity with Optimove, Fast track, Customer.io, Hubspot, and Salesforce;
• Ability to make data-driven decisions on retention, engagement, frequency, customer lifetime value, and other metrics;
• Understanding of customer lifecycle management, segmentation, retention, and reactivation;
• Familiarity with task tracking tools such as Jira;
• Strong understanding of customer segmentation and targeting;
• Experience with A/B testing and campaign optimization;
• Understanding of CRM metrics, including conversion rate, retention, churn, engagement, open/click rates, and customer lifetime value;
• Familiarity with holdout groups and analytics;
• Strong communication, collaboration, and team-play skills;
• Proactive and independent approach to work;
• Excellent time-management skills;
• Strong problem-solving and analytical mindset;
• Bachelor’s degree in Marketing, Business, Economics, Analytics, or a related field is preferred but not mandatory;
• English, Russian, and Ukrainian;
• Willingness to relocate to Cyprus or already based in Cyprus;
• Nice to have: knowledge of HTML/CSS for email campaigns, experience with call center integrations, experience with BI tools such as Tableau and understanding of how to read metrics.

• 24 Working days of paid annual leave;
• 6 Days of paid sick leave;
• Official employment;
• Medical insurance;
• Coffee zone with fruit and snacks available in the office;
• Corporate lunch provided by the company;
• Gym and sports classes;
• Healthy and friendly work atmosphere;
• Greek and English language classes partially covered.