CRM Manager

Savills is a global real estate services provider that offers a wide range of advisory, management, and transactional services to clients across the commercial and residential property sectors.

• Lead the successful adoption of the CRM platform across the EMEA business as a core member of the transformation project team;
• Develop and implement tailored stakeholder engagement plans for each country;
• Drive behavioural change by embedding new processes that maximise operational efficiency and value creation;
• Design and deliver communication strategies, including roadshows, presentations, and campaigns to support adoption;
• Measure engagement and adoption against KPIs;
• Gather business feedback to influence future development roadmaps;
• Collaborate with IT and the Dynamics Product Owner to plan and deliver system enhancements;
• Act as a subject matter expert for Microsoft Dynamics CRM and Introhive capabilities;
• Challenge local requests to maintain process integrity and a scalable regional model;
• Evolve and deliver training programmes to build CRM proficiency;
• Develop and maintain best practice guidelines and reference materials;
• Coordinate the EMEA Client Insights Champion community;
• Oversee training and communications for the champion network;
• Act as a regional guardian of data and process consistency;
• Partner with the Clients & Markets team to design reports, dashboards, and analytics;
• Work with the central data management team to maintain governance and improve data quality;
• Produce client analysis packs using CRM insights.

• Strong understanding of CRM-enabled commercial processes, including relationship development, pipeline management, and reporting;
• Experience managing CRM platforms and driving value through technology;
• Excellent verbal and written communication skills with the ability to influence change;
• Strong analytical skills and ROI-performance orientation;
• Demonstrable experience in change management, stakeholder engagement, communication, and training;
• Ability to manage multiple projects and business demands simultaneously;
• Nice to have: Experience with Microsoft Dynamics 365 Sales, experience with Introhive, experience in the property sector, knowledge of additional languages.

• Attractive salary and employee benefits;
• Stable and collaborative work environment within a top-tier commercial real estate team;
• High level of autonomy and responsibility;
• Access to real estate market knowledge, tools, and expertise;
• Professional development and training opportunities;
• Clear career path.