Service Delivery Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Delivery Service Manager provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.

• Provides expert guidance and strategic direction on defining and managing scope for complex or high-impact initiatives. Develops, implements, and champions scope management strategies, frameworks, and best practices for relevant initiatives. Oversees the management of significant scope changes, ensuring strategic alignment and minimal disruption, while proactively identifying and driving improvements to scope-related processes for enhanced delivery efficiency.
• Leads the analysis of complex and strategic delivery problems across boundaries, eliciting complex needs and influencing decisions. Accountable for delivery management on significant initiatives, defining strategic solutions, and driving consensus through persuasive communication and facilitation. Proactively identifies strategic opportunities and risks, and mentors colleagues on problem-solving.
• Identifies key stakeholders, including senior management, across organizational boundaries and analyzes complex stakeholder networks. Develops and executes comprehensive stakeholder engagement and communication plans. Influences stakeholder decisions related to delivery, navigates conflicts to achieve alignment, and builds strong collaborative relationships across the organization.
• Provides consistent leadership and significant impact across major products within a product line or domain. Drives significant impact on projects and programs by embedding Agile best practices and leading organizational change initiatives. Leads the evaluation of strategic solution options, fosters a culture of innovation, and proactively proposes improvements to help implement strategic objectives.
• Manages complex projects or services, potentially across domains, and leads delivery within a program or large initiative. Manages highly complex delivery involving multiple dependencies, opportunities, and risks. Handles ambiguous delivery requirements and leads the implementation of delivery frameworks while navigating complex stakeholder landscapes.
• Possesses in-depth business knowledge and understanding of market trends to shape delivery strategies that achieve strategic business objectives. Drives business process improvements and innovation, and leads the implementation of Agile frameworks and other delivery best practices. Manages large-scale, complex delivery programs and innovates delivery methodologies to enhance efficiency and effectiveness.

#RDT2026

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.