Product operations manager

Are you GAME to JOIN US and be our new Product Operations Manager? SoftConstruct is on a search for a new player to join our team. The Product Operations Manager is responsible for optimizing the product lifecycle by enhancing process efficiency, improving cross-functional communication, and ensuring data-driven decision-making across the organization and Partners.

• Design, implement, and maintain scalable processes for the entire product lifecycle, from launch and post-launch iteration (e.g., release process, feature request intake).
• Serve as the primary internal resource to the Product Management, Engineering, and Design teams, providing them with the necessary tools, documentation, and streamlined workflows to maximize their efficiency.
• Act as the key operational liaison between the product team and external partners or vendors, ensuring clear communication and alignment.
• Standardize and facilitate the communication of product updates, launch schedules, and strategic changes to key internal stakeholders (e.g., Sales, Marketing, Account Managers, and Executive Leadership).
• Work closely with Product Marketing and other teams to manage the operational aspects of product and feature launches, including internal training, resource preparation, and process adherence.
• Help define and enforce consistent release cadences, ensuring all required steps (QA, documentation, communication) are executed properly and on time.
• Proactively identify operational risks, process inefficiencies, or workflow gaps that could impact product quality or operation and propose actionable solutions.
• Own and optimize the process for collecting, centralizing, and synthesizing customer and user feedback (e.g., support tickets, surveys, user interviews, feedback) to deliver actionable insights to the Product team.
• Partner with Data/Analytics teams to ensure the right product usage metrics and KPIs are tracked, documented, and made accessible through standardized dashboards for data-driven decision-making.
• Establish and monitor key performance indicators (KPIs) for product operational health and efficiency, reporting regularly on progress and areas for improvement.
• Drive the adoption of new processes, tools, and best practices within the Product organization and among cross-functional partners.

• Strong skills in process design, optimization, and cross-functional coordination
• Experience collaborating closely with Product, Engineering, and Design teams
• Ability to manage and standardize stakeholder communication across internal and external partners
• Familiarity with go-to-market (GTM) workflows, product launch preparation, and cross-team enablement
• Understanding of release management practices, including QA alignment, documentation flow, and rollout procedures
• Strong capability to identify operational risks and propose practical mitigation strategies

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