Product Manager

Conversational Banking at N26 scales support without scaling headcount by enabling clients to resolve issues in their preferred channel and language. The programme develops in-house intelligence through a proprietary orchestration and intelligence layer, shifting from a Q&A assistant to an action-oriented system.

• Take full product ownership of a defined slice of the programme, including its roadmap, delivery and outcomes;
• Lead discovery on contact drivers, building problem statements from real client voice and operational data;
• Work daily with engineering and applied AI teams to move journeys to safe, autonomous resolution with guardrails and escalation paths;
• Instrument the area with resolution-first metrics and counter-metrics to prove quality is not traded for efficiency;
• Collaborate with operations, service partners and peer product teams to integrate capabilities into agent and back-office workflows;
• Design compliance, auditability and client protection into every capability from the start.

• Three or more years in product management, with at least one shipped product or major capability owned end to end;
• Experience with AI-powered, conversational or automation products, or a hands-on understanding of LLM-based systems in production;
• Strong analytical fluency, comfortable defining metrics, working directly with data, and separating signal from vanity;
• Communication range to write clearly for executives and to go deep with engineers, in English;
• Bias to evidence over opinion, and comfort operating with ambiguity in a fast-moving programme;
• Fluent in English;
• Nice to have: Experience in banking, fintech or another regulated industry, exposure to contact-centre operations, BPO environments or customer-service tooling, additional European languages.

• Relocation support is available.