Director of managed services

The IT company Andersen invites a Director of Managed Services to join the team. Andersen is a pre-IPO software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

• Developing the service support practice, increasing volumes, and expanding the client base.
• Defining the development strategy and managing the financial performance of the practice (revenue, profit).
• Preparing and adapting proposals to client needs: presentations, commercial documents, case studies.
• Participating in sales and negotiations with C-level executives of client companies.
• Building a service portfolio: technical support, infrastructure management (cloud platforms, servers), corporate systems maintenance (accounting systems, portals, OS), and application troubleshooting.
• Managing financial and service performance (profitability, SLA compliance).
• Managing existing contracts for system support, administration, implementation of IT process management solutions, and providing staff for client projects.

• Experience in IT services for clients for at least 7 years.
• Experience leading a department, projects, or a team for at least 3 years.
• Practical experience in launching and developing service practices and bringing services to market.
• Ability to work with large clients: participate in negotiations, prepare proposals, and support deals.
• Understanding of client support processes and service delivery models.
• Skills in crafting service descriptions and preparing materials for marketing and sales.
• Ability to build trust-based, long-term relationships with partners and clients.
• Entrepreneurial mindset, initiative, and ability to inspire the team.
• Willingness to travel.

• We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
• Interesting and high-profile deals, negotiation practice, and communication with C-level people.
• The company supports them in this and gives them access to the best educational platforms, seminars, and practices.
• During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• You can improve as a specialist or a manager, and all your activities will be decently rewarded.