support engineer in infrastructure operations

DataArt provides software development and technology services through cross-functional infrastructure, operations, and engineering teams.

• Monitor and support infrastructure systems across multiple environments;
• Investigate and troubleshoot issues involving servers, networks, databases, applications, and infrastructure services;
• Provide technical support for Linux and Windows Server environments;
• Monitor system performance, availability, and alerts using Zabbix or similar tools;
• Support and troubleshoot Apache, Nginx, and IIS web services;
• Assist with administering and maintaining Microsoft SQL Server, MySQL, and PostgreSQL databases;
• Support cloud infrastructure hosted on AWS and Microsoft Azure;
• Assist with deployments, configuration changes, and routine infrastructure operations;
• Work with development and engineering teams to investigate and resolve technical issues;
• Support CI/CD processes using Jenkins, TeamCity, Git, and related tools;
• Work with configuration management and automation tools such as Ansible, Puppet, or similar solutions;
• Follow established procedures for incident investigation, escalation, and resolution;
• Contribute to infrastructure automation and process improvements as technical skills develop;
• Learn and grow into more advanced DevOps and infrastructure responsibilities with support from the team.

• 1–2+ Years of experience in technical support, system administration, infrastructure operations, or a related technical role;
• Good understanding of Linux and/or Windows Server environments;
• Understanding of TCP/IP networking concepts;
• Experience troubleshooting technical issues involving servers, networks, applications, or services;
• Familiarity with Git and CI/CD concepts;
• Strong troubleshooting and problem-solving skills;
• Willingness and ability to learn DevOps, infrastructure, and automation technologies;
• Ability to work independently during shifts while knowing when to escalate issues;
• Good communication and collaboration skills;
• Willingness to work the required rotating 12-hour day/night shift schedule;
• Nice to have: Basic experience with Apache, Nginx, or IIS; experience with Zabbix or another monitoring platform; basic knowledge of AWS or Microsoft Azure; familiarity with Jenkins, TeamCity, Ansible, Puppet, or similar technologies; basic scripting knowledge, preferably Python.

• The position involves a rotating 12-hour shift schedule: 3 consecutive day shifts, 3 days off, 3 consecutive night shifts, and 3 days off;
• Remote work is available in Bulgaria and Poland.