support engineer in iGaming

SOFTSWISS supplies iGaming software solutions. Its Game Aggregator is a high-load casino games API platform connecting operator platforms to multiple remote game servers through a single integration.

• Own operational performance across Support, Setup, Game Release, and Game Providers Support, ensuring teams deliver against agreed service levels and business priorities;
• Drive operational excellence by simplifying processes, improving scalability, and introducing automation and AI where they create measurable value;
• Build customer-centric operations by improving customer-facing processes and balancing client experience with sustainable team efficiency;
• Develop operational leaders by coaching Team Leads, identifying leadership gaps, supporting succession planning, and strengthening ownership and accountability;
• Align operations with business strategy by partnering with Account Management, Business Development, Partnerships, Product, and Technical teams;
• Turn operational data into action through executive-level reporting, trend and risk analysis, and recommendations supporting business and product goals.

• Advanced Russian and English language knowledge;
• 5+ Years of experience in Operations, Customer Success, Technical Support, Business Operations, or a related B2B environment;
• 3+ Years of experience managing multiple Team Leads, operational functions, or departments;
• Proven experience leading and scaling cross-functional operational teams in a fast-growing environment;
• Strong track record of process optimisation, operational scaling, and improving service performance;
• Hands-on experience introducing automation and AI-driven improvements into operational processes;
• Strong people leadership, coaching, stakeholder management, and executive communication skills;
• Ability to translate business strategy into operational priorities and execution.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons (online);
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.