support engineer in fintech

The company operates in the fintech environment.

• Provide first-line IT support via Jira Service Management;
• Support laptops, mobile devices, VPN, printers, meeting-room and office equipment;
• Troubleshoot Wi-Fi, LAN, internet connectivity, DNS and basic network issues;
• Administer Google Workspace, user accounts, licences and access;
• Support onboarding, offboarding and role changes;
• Manage IT assets and coordinate equipment purchases;
• Work with local IT vendors and service providers;
• Escalate complex issues and improve support processes.

• 2+ Years in IT Support / Service Desk;
• Experience with ITSM tools such as Jira, ServiceNow or Freshservice;
• Experience with Google Workspace or Microsoft 365;
• Strong macOS and/or Windows knowledge;
• Understanding of Wi-Fi, LAN, VPN, DNS and network troubleshooting;
• Strong communication and problem-solving skills;
• Strong English and Russian;
• Nice to have: Experience with MDM, EDR or endpoint management, IAM, SSO or SaaS administration, basic administration of switches, routers, access points or firewalls, scripting or automation with PowerShell, Bash, Python, APIs or low-code tools, experience in fintech, payments or another regulated environment, knowledge of PCI DSS or ISO 27001.

• Fast-growing fintech environment;
• High ownership and real impact;
• International team and modern office;
• Work in Limassol.