support engineer in ecommerce

The company is an international health and beauty retail group operating a broad portfolio of retail formats and brands across Asia and Europe, including health and beauty, luxury perfumeries and cosmetics, food, electronics, and fine wine.

• Develop new Hybris-based ecommerce websites;
• Support existing solutions and resolve technical issues;
• Migrate existing business units to the latest versions;
• Provide 2nd line technical support to end users and internal teams;
• Troubleshoot and resolve application-related problems;
• Ensure customer satisfaction through effective problem solving;
• Collaborate with cross-functional teams to address technical challenges;
• Monitor and maintain the stability of existing ecommerce platforms.

• 3+ Years of experience in application support;
• Proficiency in English (B2 level);
• Knowledge of Java and Hybris;
• Skills in problem solving and troubleshooting;
• Understanding of ecommerce platforms and migration processes;
• Orientation on customer satisfaction and service quality.

• Working hours: 10:00–19:00 Kyiv time.