support engineer for operational technology

LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London's waste every year. By processing household waste, it produces enough waste from energy to power 80,000 homes annually and recycles 70% of items through its Reuse and Recycling Centres.

• Act as a senior escalation point for complex technical incidents and provide L2/L3 support across end-user computing, Microsoft 365, identity, networking, applications and operational systems;
• Manage incidents, requests, changes and problems through HaloITSM;
• Administer and support Microsoft 365 services, Microsoft Entra ID, MFA, access controls and user lifecycle activities;
• Manage and support Windows endpoints, Microsoft Intune, Autopilot, device compliance, application deployment and hardware;
• Troubleshoot networks, VPN, Wi-Fi, DNS, DHCP and connectivity services;
• Provide technical support across sites for CCTV, access control, ANPR, body-worn cameras, gate systems, shared operational PCs and other business-critical technology;
• Support day-to-day cyber security operations, including security alert investigation, endpoint protection, application control, vulnerability remediation, secure access practices and audit evidence gathering;
• Coordinate third-party suppliers, support cases, quotes, purchase orders, warranties and equipment requirements;
• Maintain accurate asset, licence and support records;
• Provide technical mentoring and knowledge sharing;
• Maintain technical documentation and procedures;
• Identify opportunities for automation and service improvement;
• Contribute to IT, infrastructure, security and technology projects.

• 5+ Years' experience providing L2/L3 IT support in a complex, hybrid, multi-site or operational environment;
• Experience acting as a senior technical escalation point;
• Strong experience supporting and administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID;
• Knowledge of MFA and access control;
• Experience with Microsoft Intune, Autopilot, Windows endpoint management and application deployment;
• Good knowledge of DNS, DHCP, VPN, Wi-Fi and connectivity troubleshooting;
• Experience using HaloITSM or a comparable ITSM platform to manage incidents, service requests, changes, problems, SLA performance and knowledge records;
• Experience supporting cyber security operations, endpoint protection, application control, vulnerability remediation and secure access practices;
• Strong problem-solving, communication and organisational skills;
• Ability to work independently, document technical actions clearly and communicate effectively with technical and non-technical stakeholders;
• Nice to have: Experience supporting business-critical or operational technology, including CCTV, access control, ANPR, body-worn camera systems, D365, UniFlow or similar systems.

• Private Medical & Life Insurance;
• Company Pension Scheme;
• Annual Leave Package;
• Employee Recognition Scheme;
• Access to Employee Assistance Programme (EAP);
• Many more benefits.