support engineer for internal IT

Xsolla is a global commerce company that provides tools and services helping video game developers fund, distribute, market, and monetize their games. It operates as the merchant of record and supports game developers worldwide.

• Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff;
• Administer core internal and external services, including Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, as well as office network, AV, and conference-room systems;
• Act as the primary on-site office contact, providing on-site and remote support with a strong customer-service focus;
• Manage office IT equipment across procurement, deployment, maintenance, and decommissioning, while keeping asset inventory and allocations accurate;
• Own vendor relationships for IT hardware and services;
• Provide IT support for internal events, employee desk moves, and office reconfigurations;
• Create and maintain IT documentation and runbooks for owned systems and processes.

• At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance;
• Professional working proficiency in English with the ability to explain technical concepts clearly to non-technical colleagues;
• Hands-on experience administering core business and identity systems, including Google Workspace, Atlassian, Okta, LDAP, and VPN;
• Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery;
• Excellent interpersonal skills with a genuine customer-service mindset;
• Ability to work independently and own problems end to end in a dynamic environment with shifting priorities;
• Proactive, organized, eager to learn, with strong practical problem-solving skills;
• Nice to have: Experience supporting a global or multi-office organization, previous experience at a fast-paced entrepreneurial organization, Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.

• Background checks may be conducted after the final interview stage where permitted by law;
• All checks comply with local regulations and personal information is handled confidentially.