support engineer for endpoint infrastructure

SOFTSWISS supplies leading iGaming software solutions.

• Administer and maintain Windows/macOS infrastructure in distributed environments;
• Administer Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms;
• Administer and support endpoint management systems, including Microsoft Intune, Kandji, Jamf, and similar tools;
• Automate routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows;
• Manage software deployment, device compliance, and identity and access management processes;
• Participate in infrastructure improvement initiatives, R&D, and implementation of new services and technologies;
• Maintain technical documentation and the knowledge base;
• Collaborate with vendors, security teams, and engineering teams to improve infrastructure reliability and security.

• At least 3 years of experience at companies with 100+ employees and distributed offices, partially or fully remote;
• Expert knowledge of MS Windows Server and MS Active Directory;
• Basic Linux experience;
• Experience administering and supporting collaboration and endpoint management platforms, including Slack, Azure ID, and Google Workspace;
• Experience administering and supporting MDM platforms, including Microsoft Intune and Apple device management solutions such as Kandji, Jamf, or similar;
• Understanding of endpoint management, device compliance, software deployment, and identity and access management practices across Windows and macOS environments;
• Experience with monitoring and logging systems such as Zabbix, Grafana, Prometheus, Graylog, and ELK;
• Hands-on experience using AI tools such as ChatGPT, Claude, and Copilot for infrastructure automation, scripting assistance, troubleshooting, and technical research;
• Daily experience with Python, PowerShell, or Bash for routine automation;
• Strong troubleshooting and cross-team communication skills;
• English B1+ for meetings with vendor tech support and sales/presales managers;
• Strong command of Russian;
• Nice to have: Higher technical education, GitOps and CI/CD workflows such as GitLab CI and GitHub Actions, experience supporting globally distributed teams and remote-first environments, SSO/MFA solutions and identity providers, understanding of OIDC/SAML protocols.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons (online);
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.