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ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "ЦЕНТР НАЦИОНАЛЬНЫХ ИНТЕЛЛЕКТУАЛЬНЫХ СИСТЕМ" ИНН: 9704271170
описание
If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.
Veeam helps organizations understand, secure, and protect their data and AI. It provides data resilience and data security posture management solutions to over 550,000 customers worldwide.
задачи
Resolve incoming Service Desk tickets
Monitor departmental SLA compliance
Resolve technical problems or escalate them in a timely manner
Provide hardware and software support, including remote assistance
Administer user accounts across various systems
Review and update the Service Desk knowledge base, processes, and procedures
Manage and track hardware assets
Work with third-party suppliers as needed
Support data center hardware and physical infrastructure
Perform data center operations and maintenance
Manage server lifecycles
Monitor, document, and maintain inventory
Coordinate and communicate with QA and DEV teams
требования
At least 3–5 years of IT Service Desk experience, preferably in an enterprise environment
Fluent written and spoken English and Czech at B2 level or higher
Ability to support multiple tasks and real-time issues
Proactive approach to high-quality customer service and ability to work under pressure and independently
Experience with Active Directory, including account creation, distribution lists, password resets, and account unlocks
Experience using a ticketing system such as ServiceNow or similar
In-depth knowledge of Microsoft desktop operating systems, particularly Windows 11, and MacOS
In-depth knowledge of MS Office products
Ability to work independently and as part of a collaborative team
Strong customer service skills for supporting diverse, non-technical users
условия
25 Vacation days, 4 sick days, 21 paid medical leave days, 4 extra global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares
Premium private medical insurance for employees and dependents
Daily meal vouchers for restaurants and groceries (180 CZK per working day)
Flexible cafeteria platform with lifestyle benefit options
Multisport Card for gym and wellness, with family add-on options
Annual public transport reimbursement up to a set limit
Corporate mobile plan with optional family tariff
Learning and growth opportunities through on-demand libraries, mentoring, workshops, and learning events
Applicants permanently located outside the Czech Republic may be declined
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