support engineer for connected transportation

Geotab develops connected transportation technology, connecting commercial vehicles to the internet and providing web-based analytics to help customers manage their fleets. Its open platform and marketplace integrate vehicle data with other data assets, while analytics and machine learning help improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance.

• Support partners, customers, sales representatives, and internal teams through phone, chat, and email
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting Geotab hardware and software applications
• Coordinate device and accessory returns and exchanges with internal departments
• Diagnose and resolve hardware and software issues involving connectivity, installation, and software inquiries
• Manage, develop, and deliver product service training to resellers and customers
• Resolve customer complaints
• Report escalating and severe concerns or issues to management
• Preserve the confidentiality and security of customer data and information
• Support Geotab global strategic initiatives

• 1–3 Years of experience in customer service or support and troubleshooting technical issues
• Post-secondary diploma or degree in Engineering, Computer Science, or a related field
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript, and data warehouses such as Google BigQuery
• Expert-level Excel skills, including pivot tables and reports, and technical competence in Google Suite for business
• Excellent verbal and written communication skills, including communicating with customers by telephone, email, and chat
• Professional-level French communication skills for regional technical inquiries
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays
• Must be located in Lisbon

• Home office reimbursement program
• Public transportation reimbursement
• Employer pension contributions
• Medical and dental benefits for employees and family members
• Electric vehicle purchase incentive program
• Subsidized fitness membership
• Tuition reimbursement
• Benefits listed above are offered to full-time permanent employees only
• Flexible schedule covering days, evenings, nights, weekends, and holidays
• Reliable home internet connection of at least 50mb DL/10mb UL is required when working from home