platform engineer B2B Commerce

Spryker provides a modular, headless, and API-first commerce platform that enables businesses to build, scale, and customise digital commerce experiences across B2B, B2C, and marketplace models.

• Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution;
• Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience;
• Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes;
• Administer and maintain macOS and Windows environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM;
• Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access;
• Support the administration and reliable operation of SaaS tools such as Google Workspace, Atlassian, Slack, and other internal business applications;
• Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions;
• Use scripting, automation, APIs, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable;
• Partner with stakeholders, vendors, and internal teams to evaluate, implement, roll out, and improve tools and services;
• Contribute to IT security, compliance, and governance practices, including access reviews, device standards, lifecycle controls, and timely deprovisioning;
• Support IT projects such as tool implementations, migrations, system improvements, and changes to the employee technology experience;
• Share knowledge with colleagues and help raise the technical capability and consistency of the wider IT support function.

• 5+ Years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment;
• Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management;
• Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management;
• Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes;
• Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms;
• Familiarity with ticketing, incident and problem management, service-management processes, asset management, and knowledge bases;
• Experience with scripting, automation, AI-assisted support, or other approaches that reduce repetitive work and improve reliability;
• Experience contributing to IT projects, tool rollouts, vendor coordination, security and governance practices, and process improvement initiatives;
• Calm, structured, and service-oriented problem-solving approach with clear communication and the ability to explain technical topics in plain language;
• Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement;
• Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment;
• Fluent in English;
• Nice to have: ITIL certification, German language skills.

• Work from anywhere with fully flexible hours and unlimited vacation days;
• Generous office equipment allowance;
• Budget for self-learning tools, training, workshops, and language classes;
• Regular 360° feedback and personalized development plans;
• Inclusive culture with affinity groups, partner organizations, and a Diversity Council;
• Virtual and in-person company events;
• Access to the latest technologies and tools in enterprise commerce.