Observability engineer for AI agent environments

We are looking for a Senior Observability Engineer to design and implement a consolidated New Relic observability layer across multiple project tenants. The role will focus on scalable New Relic administration, cross-account telemetry aggregation, observability-as-code, alerting integration, and standardized telemetry and metric design for large-scale AI agent environments.

• Design and operate a multi-account New Relic observability environment, consolidating telemetry from multiple project tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized operational visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure and manage New Relic alert policies and routing to Opsgenie, with future integration into ServiceNow.
• Support ingestion of telemetry into New Relic through OpenTelemetry/ADOT, OTLP, and Kinesis Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns that support Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and operational governance.
• Collaborate on observability for GenAI workloads, including AWS Bedrock AgentCore telemetry and cost/token attribution.
• Automate provisioning and lifecycle management of observability resources using Terraform and Crossplane.

• New Relic administration at scale (management account, cross-account setup)
• NRQL — cross-account queries aggregating telemetry from multiple project tenants
• Dashboards-as-code and alert-policy-as-code (Terraform New Relic provider, Crossplane)
• New Relic alert policies routed to Opsgenie (ServiceNow later)
• OpenTelemetry / ADOT consumption fundamentals (OTLP and Firehose ingestion into New Relic)
• Metric dimension design for large agent estates (stable, low-cardinality facets)
• 6+ years of observability or SRE engineering
• New Relic (or equivalent SaaS observability) operated as a multi-tenant consolidation layer
• Cross-account / cross-tenant telemetry aggregation and reporting
• Working within a Technical / Business / Audit observability segregation model
• Будет плюсом: AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability); Kinesis Firehose metric/log forwarding pipelines (CloudWatch → New Relic); Cost/token attribution modeling for GenAI workloads; Crossplane-based provisioning of observability resources

• By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results.
• That’s why we offer a range of benefits that support your well-being and charge your professional growth.
• We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer.
• Join Intellias for a career where your perspectives and contributions are vital to our shared success.