Network Support Engineer in NOC

ServerKing B.V. is an international hosting and infrastructure provider that operates global network infrastructure and provides technical support to its customers.

• Provide technical support to company customers through the ticketing system
• Troubleshoot and resolve network-related issues
• Communicate with customers in English and Russian
• Collaborate with internal engineering teams to resolve incidents and customer requests
• Interact with Internet Service Providers and upstream carriers
• Work with Regional Internet Registries (RIPE NCC, ARIN)
• Ensure stable operation of the company’s network infrastructure
• Analyze network patterns and identify peering opportunities to lower costs and improve latency
• Administer and maintain network equipment, including software upgrades, configuration, backups, logging, and inventory management
• Monitor network devices and services
• Diagnose and resolve hardware and network failures
• Maintain accurate network documentation in netbox

• At least 2 years of experience in a similar networking role
• Experience communicating with customers in English; translation tools or AI assistants are acceptable
• Strong troubleshooting skills using ping, traceroute, MTR, tcpdump, iperf, and Wireshark
• Solid understanding of Layer 2 networking technologies: STP / MSTP, VLAN, LACP, Port Security, AAA, Syslog, and VXLAN
• Hands-on experience with enterprise networking equipment from several of these vendors: Cisco, Juniper, Arista, and Huawei
• Experience with network monitoring systems such as Zabbix, Cacti, MRTG, LibreNMS, PRTG, or similar
• Strong analytical and troubleshooting skills
• Ability to work independently and prioritize multiple tasks
• Customer-oriented mindset
• Attention to detail
• Willingness to continuously learn new networking technologies
• Будет плюсом: experience with BGP, OSPF, BFD, MLAG, VSS, VRRP, and IPsec VPN; Linux/*nix systems; Bash, Python, or Ansible automation; CCNA, CCNP, or equivalent networking knowledge; data center infrastructure; IPv6 deployment and troubleshooting; VMware, Proxmox, or KVM; DDoS protection analysis using Andrisoft wanguard

• Salary and employment conditions are discussed individually during the interview