help desk specialist for banking operations

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• Receive, process, and classify employee service requests and incidents based on their priority and impact
• Provide remote support by resolving standard employee service requests, incidents, and frequently asked questions
• Propose improvements to service request and incident management processes
• Perform other duties defined by the Bank’s internal policies and procedures

• Higher education, preferably in Finance, Economics, and/or IT/Computer Science
• Minimum 1 year of professional work experience, preferably in the Financial and/or IT sectors
• Ability to work with software applications
• Knowledge of employee inquiry handling principles
• Strong collaboration skills and ability to work effectively within a team
• Strong organization, self-discipline, and self-management capabilities
• Strong analytical and logical thinking
• Ability to resolve issues quickly, efficiently, and proactively
• Good understanding of banking business processes and operations
• Technical English
• Punctuality, accountability, and ownership of results
• Будет плюсом: familiarity with the ITIL framework

• Условий в вакансии нет