Java Developer

The company develops enterprise software products, open-source solutions, and accelerators. The role focuses on an AI initiative that brings Conversational AI to Service Desk request submission through guided chat experiences and integrated ITSM workflows.

• Develop the React chat frontend for submitting service requests through guided conversations;
• Create the central Frontdesk Agent for classifying and routing user intent;
• Build the agent hub that coordinates the multi-agent system using Spring AI AgentCore;
• Design and maintain an ETL pipeline for ServiceNow Service Catalog metadata;
• Index catalog metadata into AWS Bedrock Knowledge Bases and keep it updated;
• Build a reusable agent framework with capability templates, tool definitions, prompt scaffolding, and an agentic conversion workflow;
• Create individual catalog item agents that manage complete request submissions and integrate with ServiceNow APIs;
• Monitor agent interactions and LLM calls using OpenTelemetry and Dynatrace;
• Maintain standards for code quality, testability, and documentation;
• Use AI-assisted development tools to improve efficiency;
• Provide leadership and mentorship to team members;
• Direct architectural decisions throughout the project.

• At least 6 years of software engineering experience, including at least 2 years in a technical leadership capacity;
• Strong Java and Spring Boot skills;
• Strong Node.js backend development skills;
• Hands-on experience with AWS Lambda, API Gateway, and S3;
• Working knowledge of AWS IAM and KMS;
• Strong knowledge of LLM and AI engineering principles, including prompt design, RAG pipelines, agentic patterns, tool usage, and LLM evaluation;
• Experience with Spring AI or comparable LLM orchestration frameworks;
• Experience with AWS Bedrock AgentCore and Knowledge Bases or similar managed RAG/vector solutions;
• Proficiency with Docker, Git, and Terraform;
• Knowledge of GitHub Actions for CI/CD pipelines;
• Ability to make independent decisions, navigate ambiguity, and resolve blockers through research and testing;
• English at B2+ level or higher;
• Nice to have: React.JS, Python for automation scripting, ServiceNow Service Catalog.

• No conditions specified