Salesforce service cloud developer for customer support

Andersen is hiring a Salesforce Service Cloud Developer to develop and customize customer service solutions, optimize support processes, and support digital transformation for international clients. Andersen is a pre-IPO software development company that provides a full cycle of services, following project management standards and best practices. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

• Troubleshooting and fixing bugs across Service Cloud, from initial triage and root-cause analysis to code fixes.
• Supporting Omni-Channel, Enhanced Chat, Knowledge, and Email-to-Case, including routing configuration, queues and skills, messaging channels, and agent workspace issues.
• Debugging and optimizing Apex and Salesforce Flows, with attention to governor limits, bulkification, and performance of triggers, batch jobs, and scheduled processes.
• Maintaining and fixing Aura and LWC components, including diagnosing client-side performance issues using browser developer tools.
• Monitoring and maintaining Batch Apex, Queueable, and Scheduled jobs, including chained batch processes and recovery when jobs fail or stall.
• Supporting REST integrations and Salesforce APIs, including the Conversation Data API and messaging-related endpoints, and analyzing API errors and logs.
• Opening and following up Salesforce support cases for platform errors, providing error IDs, reproduction steps, and diagnostic findings.
• Reviewing the three seasonal Salesforce releases and critical updates, assessing their impact on Service Cloud features, custom code, and integrations, testing in sandbox preview instances, and preparing the org before activation, including enabling or adjusting release updates ahead of enforcement dates.
• Daily communication with the client through chat and calls.

• Hands-on experience with Salesforce Service Cloud: Enhanced Chat, Email-to-Case, Omni-Channel, and Knowledge for 3+ years.
• Strong knowledge of Apex and practical development experience.
• Experience with Visualforce, Lightning Web Components (LWC), and Aura Components.
• Experience automating business processes using Flow Builder.
• Experience with Nebula Logger for application logging and debugging.
• Understanding of Salesforce Platform architecture and best practices for custom development.
• Level of English – from Upper-Intermediate and above.

• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The company supports them in this and gives them access to the best educational platforms, seminars, and practices.
• In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We are a cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.