UX дизайнер

Bank Millennium is a financial institution providing a wide range of banking products and services to its customers. The organization focuses on delivering complex digital solutions, including credit and investment services, while maintaining a strong emphasis on customer-centric design and accessibility.

• Co-create and develop omnichannel customer experiences across mobile, web, branch, and contact center channels;
• Design user experiences and interfaces for complex financial products and services;
• Utilize Customer Journey Maps, Service Blueprints, and User Flows to identify pain points and optimization opportunities;
• Collaborate with business, IT, product owners, analytics, compliance, and legal teams;
• Maintain and apply the Design System and design standards to ensure visual and functional consistency;
• Conduct and interpret UX research, usability tests, and iterate on solutions;
• Create wireframes, prototypes, and project documentation;
• Analyze processes based on market data, organizational insights, and research findings;
• Incorporate digital accessibility (WCAG), regulatory, and security requirements into designs;
• Monitor project results and optimize solutions;
• Collaborate with developers during application creation and testing;
• Create and optimize UX content, including microcopy and system messages;
• Define, monitor, and report on UX KPIs such as adoption and conversion rates;
• Prepare presentations and materials to communicate design processes and research findings to stakeholders;
• Manage project activities, prioritize tasks, and ensure end-to-end delivery.

• Minimum 4 years of experience in designing omnichannel customer experiences for complex digital products or end-to-end processes;
• Proficiency in user-centered design methodology and ability to connect UX knowledge with business outcomes;
• Strong knowledge of the design process (Discovery, Define, Design, Test, Iterate) and UX research methods;
• Experience in UX Writing and content design for digital products;
• Ability to work with Design Systems and design scalable solutions;
• Proficiency in Adobe tools (including Adobe XD), Mural, Figma, and FigJam;
• Strong analytical skills and experience working with data (KPIs, NPS, CES);
• Knowledge of accessibility principles (WCAG 2.x) and inclusive design;
• Experience in information architecture design;
• Portfolio showcasing UX/UI projects, preferably involving multi-channel processes or complex ecosystems;
• Ability to create clear presentations and storytelling for stakeholders;
• Awareness of technological constraints and experience collaborating with development teams;
• Proactive, creative, and customer-centric mindset;
• Strong organizational skills and ability to work independently;
• Fluent English;
• Nice to have: Experience in the financial, banking, or regulated sectors.

• Participation in innovative and customer-friendly development projects;
• Friendly work environment in an experienced team;
• Work in a CX department with over 40 professionals;
• Private medical care;
• Quarterly funds for the MyBenefit platform (e.g., sports card, cinema tickets, shopping vouchers);
• Access to the Mindgram wellbeing platform for psychological support and personal development;
• Discounts at the Green Cafe Nero in the headquarters building.